FLIX Frequently Asked Questions (FAQS)

Does FLIX offer concessions (food and beverages)?

FORT MASON FLIX is currently not offering concessions. We encourage you to bring your own food and beverages if you’d like, and please remember to remain to stay in your vehicle while eating or drinking.

How do I access film audio?

Audio will be broadcasted through FM stereo sound that is tuned directly through your car’s FM stereo. Turn your key to accessory mode to keep your stereo on. If you do not have an FM stereo, please bring a portable radio (there are limited numbers available for use at the event). In the rare instance that your battery dies, we will have jumper cables to get you on your way.

Do I need to wear a mask?

YES. While attending FLIX, you must wear your mask any time you are not in your vehicle. This includes restroom use, concession purchasing (when available), or leaving the footprint of your vehicle for any reason.

Can I buy tickets at the door?

For safety reasons, all ticket sales are online only. You may purchase available tickets by clicking on the show you want on the main FLIX page of this website.

I can’t use my tickets. Can I get a refund?

All FORT MASON FLIX ticket purchases are non-refundable.

What if it rains?

In the event of light to moderate rain, FORT MASON FLIX will remain open. In cases of heavy and sustained rain, FORT MASON FLIX may close at the sole discretion of Fort Mason Center for Arts & Culture management. Ticket holders for any screening canceled pursuant to this policy shall receive a credit to the future show of their choice.

How early can I arrive and park?  

FMCAC will allow cars to enter starting 60 minutes prior to the screening time.

Where are the bathrooms?

Bathrooms are located in Building D (the long building flanking the right side of the parking area).

Can we sit in the back of our vehicle with the trunk/hatchback open?

We will try to accommodate these requests. Please inform our parking staff on arrival if you would like to do so. You must remain within the footprint of your vehicle at all times.

Can I bring chairs and sit outside of my car?

No, you must stay within your car footprint at all times.

What if I’m not feeling well?

Please stay home if in the past 24 hours, including today, have you had one or more of these symptoms that is new or not explained by another condition: Fever (100.4oF/38.0C or greater), chills, repeated shaking/shivering · Cough · Sore throat · Shortness of breath, difficulty breathing · Feeling unusually weak or fatigued* · Loss of taste or smell · Muscle or body aches* · Headache · Runny or congested nose* · Diarrhea ·Nausea or vomiting