Your privacy is important to us at Fort Mason Center for Arts & Culture (FMCAC). To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have any questions or concerns, please send us an email at info@fortmason.org.

Gathering and Use of Information

FMCAC will never willfully disclose any personally identifiable information about our online audience to any third party without first receiving the user’s permission. We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.
Visitors to the fortmason.org website may voluntarily supply certain personally identifiable information in connection with subscription registration for sites or services which require subscription (such as email newsletters) and e-commerce transactions (e.g. tickets).

This site contains links to other sites whose information practices may be different than ours. Visitors should consult those other sites’ privacy notices as we have no control over information that is submitted to, or collected by these third parties.

FMCAC may use such information only for conducting the activities stated above, for internal marketing and promotional purposes, or, on occasion, when mailing lists are made available to other organizations, typically for mutual promotional purposes with other non-profit arts colleagues. We do not sell to or purchase lists from any third-party organization.

For ticket transactions, certain personal information is required by our website, as indicated on the Box Office link. You are welcome to purchase tickets from the FMCAC Box Office without disclosing much of this information by conducting the transaction in person or by telephone. Information required for these transactions are different than that needed for online transactions, and therefore is not governed by the terms here.

Acceptance of these Web Site Privacy Policy Terms and Conditions

From time to time, FMCAC may update this privacy notice and we will notify you about material changes in the way we treat personally identifiable information by placing a notice on this page. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and to whom we disclose it. Your continued use of the fortmason.org website following the posting of any changes to these terms shall mean that you have accepted those changes.
Should you have other questions or concerns about these privacy policies, please email us at info@fortmason.org

About newsletters and other email opt-ins

To remove your name from our email list, please unsubscribe through the link at the bottom of the email received or call us at 415-345-7500 for step-by-step instructions.

About Secure Transactions via the FMCAC website

Regarding purchasing tickets through VBO website: our primary CRM (customer relationship management) database, Virtual Box Office (VBO), is certified PCI (Payment Card Industry) compliant which certifies the safety and protection of your private transactions and credit card data. You can verify VBO’s PCI certification on their website. With any Internet-based transaction conducted with private user and payment information, FMCAC makes use of encryption through Secure Sockets Layer (SSL) technology, which is the standard of security for e-commerce throughout the internet.

VBO has created the below privacy policy to demonstrate their firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the vbotickets.com website, and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between VBO Tickets and you or other consumers. Please review this privacy policy periodically as they may update it from time to time. You can do this by visiting the vbotickets.org website. This privacy policy was last revised on January 30, 2010. Each time you visit VBO or provide them with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the VBO site you are expressly and affirmatively consenting to their use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.

Information VBO Collects From You
In order to operate VBO and provide you with information on products and services that may be of interest to you, we may collect “contact information” (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer’s unique IP address (if any)), “financial information” (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and “demographic information” (e.g., zip code, postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
How VBO Uses Contact Information; Responsibility: Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance. VBO uses contact information to help them efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations). In some cases they may use service providers to help them perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently they may share your contact information with these service providers. In such cases, they often require these service providers to enter into agreements with them regarding the confidential handling of your information. VBO may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through VBO, or register with VBO, you will provide them with an email address where they, or these service providers, may contact you for the purposes described in this paragraph.

VBO Contacting You for Offers and Promotions
After you provide them with an email address in connection with ordering or trying to sell tickets through the Site or registering with the Site, or in connection with any Special Offers as described below, VBO may visit the “My Account” section of the Site, where you will be given the opportunity to tell VBO not to use that email address to send you promotional. “Promotional emails” are emails that are sent solely for promotional purposes. By submitting an email address to VBO, you agree that VBO Tickets (on behalf of itself or on behalf of others) may send promotional emails to that email address until such time that you so indicate your preference not to receive them. Because many consumers like to receive some, but not all, types of promotional emails, “My Account” provides you with the opportunity to choose which types of promotional emails you do not want to receive. Please note that if you ask not to receive promotional emails from VBO Tickets, you may still receive promotional emails during the next 72 hour period (as it may take some time for your preferences to be updated throughout our computer systems), you may still receive non-promotional emails from VBO Tickets, and you may still receive emails from certain others (including, but not limited to, Event Providers (defined below)); please read the rest of this privacy policy to learn how others may contact you.

Providing Event Providers with Contact Information
VBO Tickets sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, artists’ representatives and fan clubs, teams, leagues and others (“Event Providers”) are involved in, produce and bring you events. When you use VBO Tickets to order or try to sell tickets (or to register while attempting to order or sell Tickets), instead of providing your information directly to Event Providers, you provide your contact information to Virtual Box Office who may then pass that information on to the Event Providers on your behalf-in fact, when you bid in an auction or order, or try to sell tickets, or register to bid in an auction or to try to order or sell tickets through VBO Tickets, you consent for VBO to provide your email address and other information to the Event Providers. Also, when you elect to receive alerts regarding a specific Event Provider, we may share your email address with that Event Provider. Sharing information with Event Providers will allow Event Providers to contact you using the email address or other contact information you provided. If, before VBO provides your contact information to an Event Provider, you request not to receive promotional emails from Virtual Box Office, then VBO will pass that request on to the Event Provider.

Nonetheless, because Event Providers are not part of Virtual Box Office, Event Providers are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Event Provider’s privacy policies, or you do not want to receive communications from a particular Event Provider, or you have other questions, instructions or concerns to which you would like an Event Provider to respond, then you must contact that Event Provider directly. Also, you may contact an Event Provider directly to learn whether you may purchase tickets to the Event Provider’s event anonymously (i.e., without having that Event Provider receive your contact information) by purchasing tickets directly through the Event Provider’s box office using cash instead of purchasing through VBO Tickets. Alternatively, you may purchase tickets at a VBO Tickets in-store outlet and not provide any contact information.

Providing Merchants with Contact Information
In addition to selling event tickets on the Site, VBO Tickets may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the Site. Typically, these goods, services, contests, sweepstakes or other offers or programs (“Special Offers”) for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties (“Merchants”). Consequently, if you elect to engage in a Merchant’s Special Offer, VBO Tickets may provide that Merchant with your contact information – in fact, when you elect to engage in a Merchant’s Special Offer you consent for us to provide your email address and other information to that Merchant. Because Merchants are not part of VBO Tickets, Merchants are not subject to this privacy policy and may use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Merchant’s privacy policies, or you do not want to receive communications from a particular Merchant, or you have other questions, instructions or concerns to which you would like a Merchant to respond, then you must contact that Merchant directly.

Divulging Your Contact Information for Legal and Administrative Reasons VBO may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of VBO Tickets or other visitors to the Site or users of services or products provided by VBO Tickets or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of VBO Tickets.

Providing Non-VBO Tickets Affiliates with Contact Information
VBO may also share your contact information with our Non- VBO Tickets Affiliates (defined below), but each Non-Virtual Box Office Affiliate who receives your contact information will comply with the terms of this privacy policy with respect to its use and disclosure of the contact information we share with it, unless the Non- VBO Tickets Affiliate is also receiving it because it is an Event Provider or Merchant as described above (in which case it will not be required to comply with this privacy policy with respect to its use or disclosure of such information). When we say “Non- VBO Tickets Affiliates” we mean Z-Ticket’s subsidiaries, parents and affiliates (and businesses owned by VBO Tickets and such companies) that are not part of VBO Tickets.

Other Instances where Contact Information may be Shared (if submitted on VBO website)
If you are opted out of receiving all promotional emails, then VBO will not share your contact information with unaffiliated third parties, unless we are otherwise permitted to under this privacy policy (for example, we will still be permitted to share your contact information with Event Providers or Merchants but only to the extent permitted above). If you do not opt out of receiving all promotional emails, then VBO may share your contact information if we believe it makes business sense. These third parties may communicate directly with you about their products and services.

Responsibility VBO Tickets will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom VBO Tickets is allowed to disclose your contact information under this privacy policy.

How VBO Uses Financial Information
Responsibility We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Site, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Event Providers, primarily for facilitating “will call” ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter through this Site (or you enter through another site after clicking on a link on this Site promoting such an offer or program). We may disclose specific financial information when we determine that such disclosure may be helpful to comply with law, to cooperate with or seek assistance from law enforcement to protect the interests or safety of VBO Tickets or other visitors to the Site or users of services or products provided by Virtual Box Office or to take part with others in joint antifraud activities. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of VBO Tickets. VBO Tickets will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom VBO Tickets is allowed to disclose your financial information under this privacy policy.

How VBO Uses Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.

Information Other Web Sites Collect From You On the VBO site
we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites’ business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

Your IP Address Like most e-commerce websites, each time you visit VBO, they automatically collect your IP address and the web page from which you came. In order to administer and optimize the VBO Site for you and to diagnose problems with our Site, they use your IP address to help identify you and to gather broad demographic information about you.

Cookies Like most websites, the Site uses cookies to help it keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you visit the Site. On the Site, others may place or read cookies on your browser as well. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.

Our Security Precautions; Geographic Location of Information The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology from Network Solutions to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

Public Areas The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public (“public areas”), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use the Site will see it. If you submit such information for display in public areas, VBO Tickets cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.

How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information; Deleting Information You may click on the Site’s My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site’s My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from VBO Tickets and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from VBO Tickets. If VBO Tickets has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.

How You Can Access and Update Your Email Preferences (for VBO ticketing)
Contact Information and other My Account Information; Deleting Information You may click on the Site’s My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site’s My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.