Your privacy is important to us at Fort Mason Center for Arts & Culture (FMCAC). To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have any questions or concerns, please send us an email at firstname.lastname@example.org.
Gathering and Use of Information
FMCAC will never willfully disclose any personally identifiable information about our online audience to any third party without first receiving the user’s permission. We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.
Visitors to the fortmason.org website may voluntarily supply certain personally identifiable information in connection with subscription registration for sites or services which require subscription (such as email newsletters) and e-commerce transactions (e.g. tickets).
This site contains links to other sites whose information practices may be different than ours. Visitors should consult those other sites’ privacy notices as we have no control over information that is submitted to, or collected by these third parties.
FMCAC may use such information only for conducting the activities stated above, for internal marketing and promotional purposes, or, on occasion, when mailing lists are made available to other organizations, typically for mutual promotional purposes with other non-profit arts colleagues. We do not sell to or purchase lists from any third-party organization.
For ticket transactions, certain personal information is required by our website, as indicated on the Box Office link. You are welcome to purchase tickets from the FMCAC Box Office without disclosing much of this information by conducting the transaction in person or by telephone. Information required for these transactions are different than that needed for online transactions, and therefore is not governed by the terms here.
From time to time, FMCAC may update this privacy notice and we will notify you about material changes in the way we treat personally identifiable information by placing a notice on this page. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and to whom we disclose it. Your continued use of the fortmason.org website following the posting of any changes to these terms shall mean that you have accepted those changes.
Should you have other questions or concerns about these privacy policies, please email us at email@example.com
About newsletters and other email opt-ins
To remove your name from our email list, please unsubscribe through the link at the bottom of the email received or call us at 415-345-7500 for step-by-step instructions.
About Secure Transactions via the FMCAC website
Regarding purchasing tickets through VBO website: our primary CRM (customer relationship management) database, Virtual Box Office (VBO), is certified PCI (Payment Card Industry) compliant which certifies the safety and protection of your private transactions and credit card data. You can verify VBO’s PCI certification on their website. With any Internet-based transaction conducted with private user and payment information, FMCAC makes use of encryption through Secure Sockets Layer (SSL) technology, which is the standard of security for e-commerce throughout the internet.
Information VBO Collects From You
In order to operate VBO and provide you with information on products and services that may be of interest to you, we may collect “contact information” (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer’s unique IP address (if any)), “financial information” (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and “demographic information” (e.g., zip code, postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
How VBO Uses Contact Information; Responsibility: Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance. VBO uses contact information to help them efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations). In some cases they may use service providers to help them perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently they may share your contact information with these service providers. In such cases, they often require these service providers to enter into agreements with them regarding the confidential handling of your information. VBO may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through VBO, or register with VBO, you will provide them with an email address where they, or these service providers, may contact you for the purposes described in this paragraph.
VBO Contacting You for Offers and Promotions
Providing Event Providers with Contact Information
VBO Tickets sells tickets on behalf of others; it does not produce or otherwise bring you events. Venues, promoters, artists’ representatives and fan clubs, teams, leagues and others (“Event Providers”) are involved in, produce and bring you events. When you use VBO Tickets to order or try to sell tickets (or to register while attempting to order or sell Tickets), instead of providing your information directly to Event Providers, you provide your contact information to Virtual Box Office who may then pass that information on to the Event Providers on your behalf-in fact, when you bid in an auction or order, or try to sell tickets, or register to bid in an auction or to try to order or sell tickets through VBO Tickets, you consent for VBO to provide your email address and other information to the Event Providers. Also, when you elect to receive alerts regarding a specific Event Provider, we may share your email address with that Event Provider. Sharing information with Event Providers will allow Event Providers to contact you using the email address or other contact information you provided. If, before VBO provides your contact information to an Event Provider, you request not to receive promotional emails from Virtual Box Office, then VBO will pass that request on to the Event Provider.
Providing Merchants with Contact Information
Divulging Your Contact Information for Legal and Administrative Reasons VBO may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of VBO Tickets or other visitors to the Site or users of services or products provided by VBO Tickets or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of VBO Tickets.
Providing Non-VBO Tickets Affiliates with Contact Information
Other Instances where Contact Information may be Shared (if submitted on VBO website)
How VBO Uses Financial Information
How VBO Uses Demographic Information
Information Other Web Sites Collect From You On the VBO site
Your IP Address Like most e-commerce websites, each time you visit VBO, they automatically collect your IP address and the web page from which you came. In order to administer and optimize the VBO Site for you and to diagnose problems with our Site, they use your IP address to help identify you and to gather broad demographic information about you.
Our Security Precautions; Geographic Location of Information The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology from Network Solutions to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.
How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information; Deleting Information You may click on the Site’s My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site’s My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.
Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from VBO Tickets and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from VBO Tickets. If VBO Tickets has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.
How You Can Access and Update Your Email Preferences (for VBO ticketing)
Contact Information and other My Account Information; Deleting Information You may click on the Site’s My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site’s My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.