Job Opportunities

Fort Mason Center for Arts & Culture (FMCAC) is a unique community destination, hosting arts and cultural events, organizations, and programs in historic buildings and piers along San Francisco’s northern waterfront. In operation since 1977, the nonprofit FMCAC is an extraordinary example of repurposing former military land and buildings for contemporary uses, including museums, performance spaces, and a vibrant schedule of art and cultural exhibitions and events. Located just inside San Francisco Bay, FMCAC is part of the National Park Service’s Golden Gate National Recreation Area. Fort Mason Center for Arts & Culture is a national historic landmark.

BOX OFFICE SALES REPRESENTATIVE (ON-CALL)

Department: Events Management
Reports To: Patron Services Manager
FSLA Status: Non-Exempt

This is an on-call position that fluctuates with the event season. Hours are not guaranteed, but during low season, one could expect five (5) shifts and during high season it could be as many as 12–15.
Interested and qualified candidates, please send resumes, with cover letter, in confidence to resumes@fortmason.org. Please include the words “Box Office Sales Representative” in the subject line of your message.
Fort Mason Center for Arts & Culture (FMCAC) is an equal opportunity employer (EOE).
NO CALLS PLEASE.

OVERVIEW: The Box Office Sales Representative is the primary contact for the diverse patron base purchasing tickets and attending the Cowell and Southside Theaters, as well as being a support person for other FMCAC events. The Box Office Sales Representative will work on site to execute ticketing needs for a variety of events. The ideal candidate is customer-service focused and able to act with tact and diplomacy in dealing with people in difficult situations.

Essential Qualifications:

  • Strong administrative and customer-service skills.
  • Strong organizational and detail-oriented skills.
  • A broad understanding of theatrical and event standards and expectations.
  • Crowd management experience, with certifications preferred.
  • At least three years’ experience in box office, theater, or patron services.
  • Proficiency in Microsoft Office, as well as familiarity with booking and box office software.
  • Strong verbal and written communication skills.
  • Basic computer skills.

Essential Duties & Responsibilities:

  • Open and close Box Office on day of event.
  • Generate reports to prepare for will-call call and night-of-event sales.
  • Process ticket orders and print tickets using ticket software, including telephone, online, and walk-up sales.
  • Handle cash/check/credit card transactions.
  • Generate and reconcile reports as needed by client and/or Fort Mason Center.
  • Coordinate with House Manager to ensure organized entry of patrons into the theater.
  • Check messages and return query calls in a timely manner.
  • Be familiar with ongoing Fort Mason Center events and venue information.
  • Keep Box Office clean and organized during shift.
  • Perform other duties and responsibilities as assigned.
  • Supervisory Responsibilities:

  • This position has no supervisory responsibilities.
  • Physical Demands:

    • This position has no significant physical demands.


    EVENT SUPERVISOR (ON-CALL)

    Department: Events Management
    Reports To: Events Director and assigned Event Manager
    FSLA Status: Non-Exempt

    This is an on-call position that fluctuates with the event season. Hours are not guaranteed, but during low season, one could expect five (5) shifts and during high season it could be as many as 12–15.
    Interested and qualified candidates, please send resumes, with cover letter, in confidence to resumes@fortmason.org. Please include the words “Event Supervisor” in the subject line of your message.
    Fort Mason Center for Arts & Culture (FMCAC) is an equal opportunity employer (EOE).
    NO CALLS PLEASE.

    Overview: The Event Supervisor (On-Call) supports Fort Mason Center for Arts & Culture (FMCAC)'s larger campus events. FMCAC seeks a qualified individual who has exemplary customer service, an ability to problem-solve, enjoys working in a diverse environment, and can demonstrate tact and diplomacy in difficult situations.


    Minimum Qualifications

    • Minimum three (3) years experience in coordinating events and working with staff, vendors, clients, and other participants
    • Experience working with large groups (1000+), including experience in safety and crowd control issues
    • Calm under pressure; ability to direct staff, guests, and vendors in a level-headed manner in an emergency situation
    • Customer-service oriented
    • Organized, detail-oriented; demonstrated maturity in judgment and actions
    • Customer-service oriented
    • Excellent verbal communication skills; tact and diplomacy in dealing with people and handling difficult situations
    • Ability to lift 50 pounds and stand for long periods of time
    • Basic computer skills are required.

    Essential Functions

    • Provide logistical support for events taking place in the Herbst and Festival pavilions
    • Proactively work to ensure that clients have a positive experience at Fort Mason Center
    • Oversee safety of guests, vendors, and staff, working with client to correct unsafe situations as needed
    • Monitor load in, event, and load out to be sure rules are followed and approved floorplans are enforced
    • Troubleshoot facility and personnel issues as they arise
    • Continually survey piers, parking lots, and resident buildings for negative impact. Assure rapid emergency response when/if required
    • Advise clients and vendors regarding alcohol consumption regulations on campus including adherence to the alcohol permits time line
    • Act as the liaison between key vendors, being the conduit of communication between the client and our contractors
    • Supervise service contractors (janitorial, security, parking, etc .) confirming hours worked and delegating tasks as necessary
    • Communicate the activities of the day, via written notes
    • Oversee the locking/unlocking of event spaces as required.