Fort Mason Center For Arts & Culture (FMCAC)

FMCAC hosts arts and cultural events, organizations, and programs in historic buildings and piers along San Francisco’s northern waterfront. In operation since 1977, the nonprofit FMCAC is an extraordinary example of repurposing former military land and buildings for contemporary uses, including museums, performance spaces, and a vibrant schedule of art and cultural exhibitions and events. Located on the San Francisco Bay, FMCAC is part of the National Park Service’s Golden Gate National Recreation Area. The campus is open to the public and offers unparalleled views of the Golden Gate Bridge, Alcatraz, and Angel Island. More than 1.5 million people visit FMCAC annually.

Open Positions

Office & Community Coordinator
Department: Administration
Reports To: Associate Director of Advancement
FSLA Status: Non-Exempt
Job Type: Full-time, on-site Monday through Friday; $70,000/year

The Office & Community Coordinator position at Fort Mason Center for Arts & Culture (FMCAC) serves as the heartbeat of daily operations and the primary liaison to our campus community. This multifaceted role integrates administrative precision with strategic event execution to cultivate a welcoming and vibrant environment for staff, resident organizations, visitors, and clients alike.

The Office & Community Coordinator maintains the operational integrity of the organization, coordinates FMCAC staff gatherings, and oversees all communications with permanent resident organizations. By serving as the primary point of contact for campus operations, this vital role ensures that all logistical and administrative functions are executed with the excellence required to support a thriving community.

Beyond administrative oversight, the Office & Community Coordinator acts as an essential bridge between FMCAC and its unique resident community and works interdepartmentally with the Advancement, Arts, and Operations teams to bring our mission to life. The Office & Community Coordinator fosters a connected campus culture through the production of monthly newsletters and the execution of resident community events, donor receptions, and large-scale public night markets.

Additionally, this position provides essential support to the Advancement team by managing donor data, orchestrating physical mailings, and contributing to stewardship content.

Essential Duties & Responsibilities:

Office Support:

  • Serve as the full-time receptionist for the office, Monday through Friday, during regular office hours (9:00 a.m. to 5:00 p.m.).
  • Interact with all visitors, FMCAC resident organizations, clients, and staff in a professional, engaging, informative, and customer-focused manner.
  • Develop and maintain knowledge about FMCAC history, programs, staff, and events in order to answer inquiries from the public.
  • Assist in day-to-day office management including inventory tracking, summarizing client payments for the accounting department, order processing, mail distribution, and package organization.
  • Ensure the office environment remains clean, organized, and professional.
  • Provide assistance to Meeting & Event Space Clients (locking/unlocking spaces and assisting with HDMI set up).
  • Troubleshoot operational issues and escalate concerns when necessary.
  • Routine administrative tasks such as maintaining calendars and filing important documents.
  • Act as liaison with remote technical services, Valeo, and provide light technical support and troubleshooting for office staff as needed.
  • Campus Safety Liaison: act as point person for Alert Media communications.
  • Process Resident Equipment Requests.

Community Support:

  • Coordinate communication between FMCAC and resident organizations, including operational requests, disseminating safety information, and informing residents of upcoming projects.
  • Create, maintain, and distribute a monthly internal newsletter for residents and FMCAC Staff.
  • Maintain accurate records and documents related to FMCAC operations; this includes the Resident Handbook and Board of Directors Handbook.
  • Assist in the planning, set-up, and execution of community events such as all-staff meetings, team-building events, resident community events, board meetings, Art Walks, donor events, and monthly Fort Mason Night Markets, including logistics, leading creative activations, vendor coordination, and on-site support both pre- and post-event.
  • Provide on-site assistance during events and meetings, including coordinating guest registration, managing timelines, liaising with vendors, and handling unforeseen issues.
  • Provide administrative support related to community initiatives and events. This includes gathering feedback, scheduling team meetings, compiling event recap notes, and ensuring all materials are returned and accounted for.

Advancement Support:

  • Orchestrate physical mailings, i.e. mail merging to print letters, envelopes, and labels.
  • Assist with data entry in donor CRM Raisers Edge NXT.
  • Draft and help develop content for quarterly donor newsletter (Focal Point).
  • Coordinate catering and other vendors for donor events.

Qualifications:

  • Minimum two (2) years experience in an administrative, advancement/development, and/or event-coordination role.
  • Experience with logistics, scheduling, and event planning is a plus.
  • Previous non-profit experience is a plus.

Skills:

  • Strong organizational and time-management skills, with the ability to prioritize and handle multiple tasks and work cross-departmentally.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to work well under pressure, especially during events.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and other Microsoft skills) and event management software (e.g., Eventbrite, Salesforce) is a plus.
  • Comfortable troubleshooting on small tech issues such as issues with printers, HDMI set up, projectors, and conference calls.
  • Comfortable working with both internal teams and external vendors.

Personal Attributes:

  • Polished professional with a positive, energetic, and friendly demeanor.
  • Detail-oriented, adaptable, and able to positively accept direction.
  • Proactive approach to problem-solving who can effectively anticipate needs in a fast-paced office environment.
  • Self-starter who proposes solutions and takes independent initiative.
  • Flexibility to work outside of regular business hours for events, as needed.
  • Strong interest in community, arts, and culture.

Physical Demands:

  • Ability to lift and move event materials and equipment; must be able to lift 25 lbs.

JOB TYPE: This is a full-time, mostly in-office position with benefits. Hours are Monday to Friday from 9:00 a.m. to 5:00 p.m., with occasional weekend and evening work required.

COMPENSATION: $70,000 annual salary with attractive benefits package.

HOW TO APPLY: Interested and qualified candidates, please send resume, with cover letter detailing your relevant experience and interest in this role, in confidence to resumes@fortmason.org. Please include the words “OFFICE & COMMUNITY COORDINATOR” in the subject line of your message.

Fort Mason Center for Arts and Culture is an equal opportunity employer (EOE).

NO CALLS PLEASE

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